Frequently asked questions

Choose your dates on the page of the home you like and send your request. It is passed on to the home's host; once they accept it, you receive a summary with the total price and payment details.

You then have 48 hours to pay for your stay. Your booking is confirmed once payment is received.

The stay is paid in full on confirmation, directly to the host named in your summary, online by card (Visa, Mastercard, American Express) through a secure payment provider, or by bank transfer.

Yes, a fixed fee per stay, which depends on the home. The amount is shown on each home's page, beneath the nightly rate, and again in the summary of your request.

No. It is set by the local authorities and added to the price. It is calculated automatically in the summary of your request, based on the nightly rate and the number of adults (under-18s are exempt).

Yes. The amount depends on the home, generally between €1,500 and €5,000. It is held for the host before your arrival, by card pre-authorisation or bank transfer, and released no later than seven days after your departure if no damage is found.

Check-in is from 4pm and check-out is by 10am. An early arrival or late departure may be possible depending on availability, sometimes for an additional charge: just ask us.

At least 24 hours before you arrive, you receive by email the exact address, access details and the team's contact details. Depending on the home and the time, a member of the team welcomes you in person, or you let yourself in with a code.

Unless stated otherwise on the home's page, pets are not allowed. Where they are, please let us know when you send your booking request.

Yes: transfers, breakfast, cleaning during your stay, a private chef, wine estate visits and much more. Everything is set out on the Services & experiences page.

Yes, by email to contact@emirise.fr. More than 14 days before arrival, your stay is refunded, less a €50 administration fee. Within 14 days of arrival, it is not refunded. Full details are on the Cancellation and refunds page.

Write to us: we look at every request according to availability. An accepted change may affect the price.

Fill in the form on the Homeowners page: two minutes, no commitment. We will call you back to talk it through and arrange a visit.