General Terms and Conditions of Sale

3.1 Booking Request

The Client submits a Booking Request via the form available on the Site, providing:

• — Their contact details (surname, first name, email, telephone)
• — The requested arrival and departure dates
• — The number of guests
• — The chosen Property
• — Any message or special request

The Booking Request does not constitute a firm booking and creates no obligation on the part of EmiRise or the Lessor until it has been expressly accepted by the Lessor.

3.2 Review and acceptance of the Request

The Booking Request is passed on to the Lessor, who alone is authorised to accept or refuse it, freely and without having to give reasons for its decision, in particular where the Property is unavailable, where there is doubt as to the reliability of the information provided, or for any other legitimate reason. The response is communicated to the Client within an indicative period of 48 working hours.

3.3 Confirmation and payment

If the request is accepted, the Client receives a detailed Booking summary stating the identity of the Lessor, the total Rate, the arrival conditions and the terms of payment of the stay to the Lessor.

The Client has 48 hours from receipt of this summary to make payment in full for the stay (100% of the Rate). If payment is not made within this period, the Booking Request shall be deemed to have lapsed and the Property may be offered to another Client.

The Booking is definitively confirmed upon receipt of payment in full by the Lessor. The Client then receives a confirmation email.

3.4 No right of withdrawal

In accordance with Article L.221-28 12° of the French Consumer Code (Code de la consommation), accommodation services provided on a specific date or with a specific periodicity are not subject to the right of withdrawal.

By accepting these GTCS and confirming payment, the Client expressly waives any possibility of withdrawal and acknowledges that the Booking constitutes a firm and binding contract, subject only to the cancellation conditions set out in Article 7.

4.1 Rate

The Rate displayed on the Site is expressed per night and in euros including all taxes (TTC). It varies according to the Property, the period, the length of the stay and the number of guests.

The Rate, paid to the Lessor, includes:

• — The rental of the Property for the duration of the stay
• — Utilities (water, electricity, heating, air conditioning where applicable)
• — Household linen (sheets, towels)
• — WiFi
• — End-of-stay cleaning
• — Welcome and assistance by the EmiRise team

Unless expressly stated otherwise, the Rate does not include:

• — The tourist tax (taxe de séjour)
• — Additional services (private chef, transfers, experiences, etc.)
• — The security deposit

4.2 Tourist tax

The tourist tax, set by the local authorities, is payable in addition to the Rate. Its amount is specified at the time of the Booking Request and is collected separately, in accordance with the rules applicable to the Property.

4.3 Occupancy capacity

The maximum number of guests permitted per Property is strictly defined on the Property's listing and may not be exceeded under any circumstances. Any excess observed on arrival may result in access to the Property being refused, without refund.

Children over two (2) years of age count as full occupants. A baby cot may be provided free of charge on prior request and subject to availability.

5.1 Terms

Payment for the stay is due in full (100%) at the time the Booking is confirmed. It is made to the Lessor. Payment is made online by bank card (Visa, Mastercard, American Express) via a secure payment provider, or by bank transfer with prior authorisation.

Where the Lessor is the Owner, the sums paid by the Client for the stay are collected directly by the Owner. EmiRise does not receive, hold or pass on any sum on behalf of the Owners: it is remunerated by them solely for its own services, which it invoices to them directly.

Proof of payment for the stay is issued by the Lessor. Additional services provided by EmiRise are invoiced by EmiRise.

6.1 Amount and terms

A security deposit, the amount of which varies according to the Property (typically from €1,500 to €5,000), is required before arrival. It takes the form of a bank card hold (pre-authorisation) or a bank transfer, at the Client's choice.

The exact amount is specified in the Booking summary. The security deposit is provided for the benefit of the Lessor: EmiRise neither collects nor holds it.

6.2 Return

If no damage is found, the security deposit is released by the Lessor within a maximum of seven (7) days following the Client's departure. Bank processing times may add a few additional days.

7.1 Cancellation by the Client

Any cancellation request must be sent by email to contact@emirise.fr.

The following cancellation conditions apply:

• — Cancellation more than fourteen (14) days before the arrival date: full refund of the Rate, less a flat administration fee of €50
• — Cancellation fourteen (14) days or less before the arrival date: no refund; the Rate remains payable in full

Any refunds of the stay are made by the Lessor, who received the corresponding sums. Additional services booked (chef, transfers, etc.) are not refundable beyond the deadlines specific to each service provider.

EmiRise strongly recommends that the Client take out cancellation insurance with an insurer of their choice.

7.2 Amendment by the Client

Any amendment request (dates, length of stay, Property, number of guests) must be sent by email to contact@emirise.fr. The request is passed on to the Lessor, who considers it subject to availability and without any obligation to accept it. Any accepted amendment may lead to a revision of the Rate.

An amendment not accepted by the Lessor will be treated as a cancellation under the conditions of Article 7.1.

7.3 Cancellation by the Lessor

The Lessor reserves the right to cancel a Booking in the event of:

• — Force majeure (as defined in Article 12)
• — Unforeseen unavailability of the Property (damage, major technical failure)
• — Fraudulent or inappropriate behaviour by the Client
• — Failure to comply with these GTCS

In the event of cancellation due to force majeure or unavailability, EmiRise will endeavour to help the Client find a Property of an equivalent category for the same period. Failing this, all sums paid will be refunded to the Client by the Lessor within fourteen (14) days, without any further compensation.

8.1 Times

Unless otherwise agreed:

• — Arrival (check-in): from 4.00 pm (16:00)
• — Departure (check-out): by 10.00 am (10:00) at the latest

8.2 Arrangements

No later than 24 hours before arrival, the Client will receive by email the exact address of the Property, the access arrangements and the contact details of the EmiRise team.

Check-in takes place either in the presence of a member of the EmiRise team for a personal welcome, or independently using an access code, depending on the Property and the arrival time.

8.3 Early arrival / Late departure

Subject to availability and prior agreement, an early arrival or late departure may be offered, possibly for an additional charge. Failing agreement, any departure after 10.00 am may result in an additional night being charged at the current rate.

9.1 Use of the Property

• — The Property is intended for personal residential use and exclusively for the purpose of a tourist stay.
• — It is strictly prohibited to hold parties, events, film or photo shoots or commercial activities there without the prior written consent of EmiRise.
• — Subletting, lending or assigning the Property to third parties is strictly prohibited.
• — Under no circumstances may the Client make the Property their main residence or establish their domicile there, whether for tax or any other purposes.

9.2 Respect for neighbours

• — The Client undertakes to respect the peace and quiet of the other occupants of the building and of the neighbourhood.
• — Noise disturbance after 10.00 pm (22:00) is strictly prohibited.
• — In the event of repeated complaints, the Lessor reserves the right to terminate the stay without refund.

9.3 Smoking and substances

• — Smoking inside the Property is strictly prohibited. Any breach will result in a charge for deep cleaning (from €250).
• — The use of any illegal substance is strictly prohibited.

9.4 Pets

• — Unless otherwise stated in the description of the Property, pets are not allowed.
• — Where they are allowed, the Client must inform EmiRise at the time of the Booking Request. A supplement may be charged.

9.5 Safety and equipment

• — The Client undertakes to use the equipment of the Property with care and in accordance with its intended purpose.
• — The Client must close the windows and doors when absent.
• — The Client must report any incident, damage or malfunction to EmiRise without delay.

9.6 Maximum capacity

• — The number of occupants may not exceed the maximum capacity of the Property stated on its listing.
• — Any undeclared additional occupant will result in a supplement being charged and may justify the immediate termination of the Booking.

11.1 Nature of the undertaking

In performing its services, EmiRise is bound by an obligation of means (obligation de moyens) and not an obligation of result (obligation de résultat).

Where the Lessor is the Owner, EmiRise is not a party to the rental agreement. It cannot be held liable for failures attributable to the Owner (condition of the Property, missing or defective equipment, etc.) beyond the services that it provides.

11.2 Conformity of the Property

The descriptions, photographs and illustrations presented on the Site are indicative and not contractually binding. Minor variations may occur (furniture, decoration). The Client shall not be entitled to any compensation in this respect.

11.3 Limitations

EmiRise cannot be held liable for:

• — Temporary interruptions of services (water, electricity, internet) attributable to suppliers or to the authorities
• — Disturbances originating outside the Property (works in the building, neighbours, etc.)
• — Any indirect damage (loss of enjoyment, loss of earnings, etc.)
• — Services performed by third-party service providers (drivers, chefs, etc.)

In the event of a proven failure, the liability of EmiRise is limited to the amount of the sums it has actually received for its own services in respect of the Booking concerned.

15.1 Complaints

Any complaint must be sent to EmiRise within thirty (30) days following the end of the stay, by email to contact@emirise.fr or by registered letter with acknowledgement of receipt to the address of the registered office.

The complaint must state: the booking number, the dates of the stay, the Property concerned, the reason for the complaint and any relevant supporting documents.

EmiRise undertakes to respond within fifteen (15) working days.

17.1 Amendment of the GTCS

EmiRise reserves the right to amend these GTCS at any time. The applicable GTCS are those in force on the date of the Booking Request.

17.2 Partial invalidity

If one or more provisions of the GTCS are declared null and void or unenforceable, the other provisions shall remain in full force and effect.