Cancellation and refunds

7.1 Cancellation by the Client

Any cancellation request must be sent by email to contact@emirise.fr.

The following cancellation conditions apply:

• — Cancellation more than fourteen (14) days before the arrival date: full refund of the Rate, less a flat administration fee of €50
• — Cancellation fourteen (14) days or less before the arrival date: no refund; the Rate remains payable in full

Any refunds of the stay are made by the Lessor, who received the corresponding sums. Additional services booked (chef, transfers, etc.) are not refundable beyond the deadlines specific to each service provider.

EmiRise strongly recommends that the Client take out cancellation insurance with an insurer of their choice.

7.2 Amendment by the Client

Any amendment request (dates, length of stay, Property, number of guests) must be sent by email to contact@emirise.fr. The request is passed on to the Lessor, who considers it subject to availability and without any obligation to accept it. Any accepted amendment may lead to a revision of the Rate.

An amendment not accepted by the Lessor will be treated as a cancellation under the conditions of Article 7.1.

7.3 Cancellation by the Lessor

The Lessor reserves the right to cancel a Booking in the event of:

• — Force majeure (as defined in Article 12)
• — Unforeseen unavailability of the Property (damage, major technical failure)
• — Fraudulent or inappropriate behaviour by the Client
• — Failure to comply with these GTCS

In the event of cancellation due to force majeure or unavailability, EmiRise will endeavour to help the Client find a Property of an equivalent category for the same period. Failing this, all sums paid will be refunded to the Client by the Lessor within fourteen (14) days, without any further compensation.